Terms and Conditions for Private Customers
Company Details and Scope
These terms and conditions apply when an individual acting primarily for purposes outside their trade, business or profession purchases courses, educational programmes, professional networking activities, events or related services from DLI A/S (Atrium), CVR no. (Danish company registration number) 17472682, Lersø Parkallé 101, 2100 København Ø, Denmark, telephone +45 39 27 60 60, email:contact@atriumcph.com.
Information, Registration and Formation of Contract
The main content, date, venue, price and any entry requirements are stated on the relevant course page. Registration is not final until Atrium has sent written confirmation by email.
Prices and Payment
All prices displayed on this website are exclusive of VAT and any mandatory fees, which will be calculated and clearly displayed in the shopping cart and at checkout before the purchase is completed.
In the case of invoice payment, the payment deadline is 30 days from the invoice date, but no later than at the start of the course, if registration is made less than 14 days before the start of the course. In case of late payment, interest and legal fees can be calculated according to current rules.
Right of withdrawal for online purchases
When you as a private customer enter into an agreement for a service online with Atrium, you generally have a 14-day right of withdrawal. The withdrawal period is calculated from the day the agreement is concluded.
If you wish to make use of the right of withdrawal, you must give Atrium an unequivocal notice before the deadline that you wish to withdraw from the agreement. You can do this by contacting Atrium by e mail contact@atriumcph.com or using the cancellation function mentioned below.
For agreements entered online, you can also use Atrium's online cancellation function here:LINK.Once you have submitted a withdrawal via the function, you will receive an electronic confirmation of receipt.
The effect of cancellation and refund
In the event of a valid withdrawal, Atrium will refund the amounts received in accordance with the rules of the Consumer Contracts Act and to the same means of payment. Refunds will be made no later than 14 days after Atrium has become aware of the customer's withdrawal. Any payment for a part of the service already delivered will be handled in accordance with applicable rules.
Cancellation after the expiry of the cancellation period
When the cancellation period has expired, Atrium's general cancellation rules apply: Cancellation more than 30 days before the start of the course gives a full refund. If you cancel 30 days or less before the start of the course, 100% of the course price will be charged, unless otherwise stated on the specific course page. If the private customer is unable to attend, the place can be transferred to another person by agreement. Exam, certification or admission requirements may limit the possibility.
Discounts and offers
In some periods and for selected courses, Atrium offers discounts or promotional offers. Unless otherwise expressly stated, discounts and offers cannot be combined. In the event of cancellation or relocation, any campaign discount will lapse, and a new registration will be made at the price that applies at the time of new registration. Quantity discounts, including 2-for-1, are considered package solutions. Participants cannot subsequently be divided or moved individually to other courses, unless Atrium agrees to this in writing.
Re-exam
If you are going to take the re-exam, you must register for the exam again and pay the exam fee again. This applies regardless of whether the re-exam is due to illness, absence or failure to pass on the first attempt.
Materials and Intellectual Property Rights
Course material provided physically or electronically in connection with a course, network or other activity at Atrium is for the participant's personal use and may not be copied, resold or distributed without Atrium's written consent.
Changes and cancellation
Atrium may make objectively justified changes to the teacher, programme, time or place. If Atrium cancels the course, the private customer will be offered a relocation to another organisation or a refund of the paid course price. The term must not limit the customer's mandatory rights.
Complaints and Dispute Resolution
If the private customer believes that the purchased service is defective, the customer must contact Atrium on contact@atriumcph.com. If the parties do not find a solution, the customer can file a complaint with the Mediation Team for Consumer Complaints and the Consumer Complaints Board, Nævnenes Hus, via the complaint portal at naevneneshus.dk. The complaint can be processed if it concerns an amount between DKK 1,220 and DKK 100,000.
Personal data and newsletter
Personal data is processed in accordance with Atrium's privacy policy. Subscription to the newsletter is done separately and must not be a prerequisite for the course purchase. The newsletter can be unsubscribed via the link in each newsletter.
Governing Law
The agreement is subject to Danish law, without this limiting the mandatory rights that the private customer has under applicable consumer protection rules.
Terms and Conditions for Businesses
Scope
These terms and conditions apply to agreements between DLI A/S (Atrium) and businesses, public authorities and other organisations for the purchase of courses, educational programmes, networks, events and related services. The customer acts in the course of its business or organisational activities. By registering, the person submitting the registration confirms that they are authorised to enter into the agreement on the customer's behalf. If it is subsequently established that a registration was made as a business purchase, even though the customer is a private individual acting primarily outside their trade or profession, Atrium's B2C terms and conditions and the mandatory provisions of consumer legislation shall apply instead.
Registration and Formation of the Agreement
Registration becomes binding when Atrium has sent written confirmation. If a course is fully booked, Atrium may offer a place on another scheduled session.
Discounts and Offers
At certain times and for selected courses, Atrium offers discounts or promotional offers. Unless expressly stated otherwise, discounts and offers cannot be combined. In the event of cancellation or transfer, any promotional discount will lapse, and a new registration will be subject to the price applicable at the time of the new registration. Volume discounts, including 2-for-1 offers, are treated as packages. Participants cannot subsequently be separated from the package or transferred individually to other courses unless Atrium agrees to this in writing.
Examination Resits
If you need to resit an examination, you must register for the examination again and pay the examination fee again. This applies regardless of whether the resit is due to illness, absence or failure to pass on the first attempt.
Cancellation, Illness and Transfer of Places
Cancellations must be submitted in writing to contact@atriumcph.com, stating the participant's name, the customer's name, and the course name and date. If cancellation takes place more than 30 days before the course starts, the course fee will be refunded in full unless the customer chooses to transfer to another date or another course. Any price difference will be settled separately. If cancellation takes place 30 days or less before the course starts, 100% of the course fee will be charged. Non-payment does not constitute cancellation. If a participant is unable to attend, the customer may transfer the place to a suitable colleague free of charge. Atrium must be notified before the course starts. Examination or certification requirements may limit the possibility of changing participants.
Prices, Course Fees and Materials
All prices are stated in Danish kroner and exclude VAT unless otherwise indicated. The course fee includes teaching materials and catering during the course, but not travel or accommodation unless otherwise stated.
Course materials provided in physical or electronic form in connection with a course, network or other activity at Atrium are for the participant's personal use and may not be copied, resold or distributed without Atrium's written consent.
Payment
Payment may be made using the payment methods listed on the website or against an invoice. Invoices are due 30 days after the invoice date unless otherwise agreed in writing. In the event of late payment, Atrium may charge interest and reminder fees in accordance with the Danish Interest Act.
VAT
VAT is handled in accordance with the rules in force at any given time. The customer is responsible for determining any entitlement to a deduction or refund.
Changes and Cancellation
Atrium may change the instructor, programme, time or venue where there are objective grounds for doing so. Atrium may cancel or reschedule a course, for example due to insufficient registrations, illness or other unforeseen circumstances. In the event of cancellation, Atrium will generally offer a transfer to another scheduled session or a refund of the course fee paid. Atrium will not reimburse the customer's travel, hotel or other consequential expenses unless otherwise agreed in writing.
Limitation of Liability
Atrium's liability for losses incurred by the customer as a result of the agreement shall not exceed the amount paid by the customer for the service concerned and shall not cover indirect losses or consequential damages, including business interruption losses, loss of profit or loss of goodwill, unless Atrium has acted intentionally or with gross negligence.
Complaints and Defects
If the customer considers the service provided to be defective, the customer must notify Atrium without undue delay and no later than 14 days after the course has taken place. Atrium is entitled to remedy any defect, for example by offering the customer participation in an equivalent course programme, before the customer may exercise other remedies for breach of contract.
Acceptance and Personal Data
The customer must accept the terms and conditions when making a purchase and has the opportunity to check and correct the information entered before placing the order. Personal data is processed in accordance with Atrium's privacy policy.
Newsletter
Subscription to the newsletter is handled separately. Subscribers may unsubscribe at any time using the unsubscribe link in each newsletter.
Governing Law and Disputes
The agreement is governed by Danish law. Disputes that cannot be resolved amicably must be brought before the court in the judicial district in which Atrium (DLI A/S) has its leg